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AGAVA

Privacy Policy

Privacy Policy - The Basics 

Effective as of January 1st, 2025

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1. Introduction


This Privacy Policy explains how we collect, use, store, and share personal data from visitors and customers. We operate within the EU and comply with applicable privacy laws (including GDPR).

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2. What Data Do We Collect?

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  • User Information: Name, email, and other details you choose to provide.

  • Audio and Video Recordings: We record voice and video from online meetings in order to provide our services.

  • Usage Data: Information about how you interact with our services, such as IP address, device type, and browser data.

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No Biometric Data:
We do not collect or store biometric data.

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3. How We Use Your Data


We use the collected data to:

  • Provide and improve our services.

  • Offer personalized experiences and customer support.

  • Ensure the security and stability of our services.

 

4. Third-Party Services

 

We use third-party providers (e.g., Teams, Meet, Zoom, Vapi) to deliver certain parts of our service. These providers may process and store data on our behalf. We ensure that they follow EU data protection standards.

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5. Data Sharing

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We only share personal data as necessary to:

  • Provide and improve our services using trusted third-party providers.

  • Comply with legal obligations or respond to lawful requests.
    We do not sell personal data.

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6. Data Storage and Security

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We implement appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse. While we may primarily store data within the EU, some of our trusted third-party partners may process or store data outside of the EU. In such cases, we ensure that appropriate safeguards are in place (e.g., Standard Contractual Clauses or other approved transfer mechanisms) to maintain the same level of data protection. We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, after which it is securely deleted or anonymized.

 

7. Your Rights

 

You have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent where processing is based on consent.

  • Object to certain data uses or request restrictions.
    To exercise these rights, please contact us at the address below.

 

8. Contact Information

 

If you have questions or requests regarding privacy and data protection, contact us at:

E-mail: gdpr@agava.no

Address: Høyteknologisenteret, Thormøhlens Gate 55, 5006 Bergen  

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9. Updates to This Policy

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We may update this Privacy Policy periodically. Any significant changes will be communicated to you through our website or other appropriate channels. If you continue to use our services after changes take effect, it indicates your acceptance of the updated policy.

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